Help & information
Frequently asked questions
Quick answers about ordering and caring for your RAWKZ experience. For the latest order details, please refer to your product page and customer dashboard.
How can I track my order?
You can access tracking and order information through your customer dashboard.
How long does it take to have the shoes made?
The current RAWKZ FAQ says production and shipping take 6 to 12 business days.
How does shipping work?
Shoes are shipped internationally via UPS, DHL, and FedEx. Delivery times listed by RAWKZ are three to eight business days, depending on destination. The current site lists free shipping to the EU, UK, Canada, and USA. Duties may apply for shipments outside the EU and USA.
What if the shoes do not fit or I am not satisfied?
The current RAWKZ FAQ lists a 30-day return window for unworn shoes in pristine condition and asks customers to contact the brand to request a return.
What size range is available?
The RAWKZ site lists standard US, UK, and EU sizes. Use the sizing information on the product page to help choose your fit.
What materials are used?
The current RAWKZ FAQ lists Italian leather or suede, and in some styles organic canvas, special materials, prints, limited-edition textiles, or cruelty-free vegan leathers.
Where are the shoes made?
RAWKZ shoes are crafted in Le Marche, Italy, by a network of selected Italian artisans.
What payment methods are accepted?
The current RAWKZ FAQ lists PayPal and major credit cards, including Visa, Mastercard, Discover, and American Express.